Returns & Refunds

General principle

We want every buyer to receive genuine Made-in-Aba products that match their listing. Where a product is defective, significantly different from its description, or not delivered, buyers will be entitled to raise a return or refund request.

Eligibility (planned)

• The product is damaged or defective on arrival.
• The product differs materially from the listing or photographs.
• The order is not delivered within the agreed timeframe.

How to request a return

Once the process is live, buyers will be able to raise a request from their order history. In the meantime, contact the vendor directly and reach us through the Contact page if you need assistance.

Custom and made-to-order items

Many Aba products are made to order. Returns for customised items will generally only apply where the product is defective or does not match the agreed specification.

This policy will be finalised and updated here once the returns process launches.